Helpwise Reviews

Helpwise.io is an easy-to-use customer service platform that offers a variety of features to improve team productivity and customer experience.

Key Features:

• Universal Inbox: Manage all customer queries across multiple channels from one single place.
• Collaboration: Collaborate on customer queries with team members, assign conversations, share drafts, and use mentions and notes.
• Collision Detection: Avoid contradictory replies with built-in collision detection.
• Custom Inbox: Create a custom inbox for your own custom communication channel using Helpwise's APIs.
• Automation Rules: Automate tasks like assigning, tagging, closing conversations.
• Service Level Agreements: Ensure fast response times by setting up time-based SLAs.
• Smart Assign: Automatically manage your team's workload by smartly assigning conversations.
• Multiple Signatures: Set up multiple signatures and change them on the fly while composing emails.
• Integrations: Connect with Slack, Microsoft Teams, or Basecamp and collaborate with external team members.

Benefits:

• Improved Team Productivity: Collaborative features and automation rules help in fostering collaboration and improving overall team productivity.
• Better Customer Experience: Universal inbox and fast response times enhance the customer experience.
• Efficient Workflows: Automation rules and smart assign features allow for efficient workflows.
• Customization: Custom inbox and multiple signatures provide flexibility and customization according to your needs.